All in Social Networking

Members of the Social Media Collective are blogging about Twitter. To see what I mean, go to the Collective’s front page and search for “twitter” or use this Social Media Collective Search Engine I set up using Google’s custom search service. (I’ve already blogged about the topic here.) This Twitter discussion got me to thinking about the decisions we make about connecting with others during the day.
I received a request from Donna Vitasovich for a definition of “web 2.0 and web 3.0” that she could quote on her blog. I referred her to my post Using a Blog for a “Web 2.0” Presentation instead of PowerPoint. That post includes a definition of Web 2.0 that distinguishes between “Web 2.0 as Technology Infrastructure” and “Web 2.0 as Communication and Business Process.” Here’s what I wrote:
In a previous post I commented on the need to take into account, when developing strategies for implementing enterprise content management (ECM) systems, how social media can support not only internal and external corporate communications but also corporate innovation processes. In this post I discuss some of the issues associated with defining and assigning ownership and responsibility for such systems.

Needed: Enterprise Strategies for Innovation, Content Management, and Social Media Infrastructure

Jeffrey Phillips’ blog post Innovation Location suggests that one of the management challenges that the innovation process creates is “… where should it be done, and who should be doing it?” He lists the following possible locations: * Within R&D and/or a product group * Across product groups * White Space innovation * Innovation between a business and a partner * Innovation in the open

Social Media and Disaster Management

The recent flap about “social media press releases” reminded me of a topic I’ve been batting around for a while — the use of social media to assist public communication about recovery activities during emergency and crisis situations. I’m not taking about PR crises, I’m talking about natural disasters or terrorist attacks. After Katrina all kinds of online sources and blogs came into play, and I’ve heard mixed reviews about how important citizen perceptions of source authority are in communicating effectively.
It's amazing what you can find by searching the web -- if you know how to look. I've been heads-down for the past few weeks on a client project, a strategic market analysis for an international outsourcing firm. I've been researching available public sources of sales and technology trends in a variety of markets. I've been aggressively pursuing a variety of web based research options as well as purchasing research documents in a few key areas.
I am reminded that at one time in the past the idea that EDI standards for electronic interchange of detailed product information was viewed as science fiction. Now modern industrial supply chains cannot operate without EDI. As we stumble towards a world where communications are tied into an interconnected semantic web, will we also see similar kinds of structure evolving in our personal and social communications?

How Involved Should Customers Be in Managing Their Own Technical Support?

Last week I wrote about my experiences when my main laptop computer died. The bright spot was that I learned about the value of remotely-sourced database access through my use of DabbleDB. The dark side: my experience with my computer vendor’s Gold service plan. Looking back, I can see advantages and disadvantages of using social media and social networking technologies as components in overall customer and technical support situations.