All in Social Media

One recommendations often made to professionals about blogging is that blogging, and reading others’ blog posts and commenting on them, are ways to engage in “conversations.” These conversations, so pundits like me say, can evolve over time into valuable social, professional, and intellectual relationships.
Chris Cizilla’s White House Cheat Sheet: Bypassing the Media Filter is an oversimplification of the shifting role of social media in politics. He makes the usual “Obama is using social media to bypass the mainstream media to go directly to voters” comment, which I think misses the point.

Comments on the Federal Web Managers Council's "Putting Citizens First" White Paper

The “white paper” published by the Federal Web Managers Council in November of 2008, Putting Citizens First: Transforming Online Government. A White Paper Written for the 2008 – 2009 Presidential Transition Team, contains a series of common-sense recommendations that are clearly stated — and deceptive in their simplicity:

How Closely do Traditional and Social Media Based Customer Support Services Need to be Coordinated?

In Five Challenges Government Faces When Adopting Web 2.0 I wrote about the need to consider the cost impact on the organization of hiring additional “community managers” to support the addition of social media and social networking to overall customer support operations:
Articles such as The Los Angeles Times’ Obama, the first social media president are popping up in the mainstream media and in the blogosphere. The theme is that Obama’s successful use of the web and “social technologies” in his campaign portends a new, more open, and transformative approach to government and public sector transparency.
A recent AP article titled Census: Big Brother anxieties could hurt count reports official concern that the next US census is threatened by public anxiety about government activities such as immigration control and anti-terrorism measures. This made me wonder how the Census Bureau will be training its employees to overcome this public concern, and how collaborative technologies such as social networks might be used to share “best practices” among Census staff with community relations responsibilities.