Dennis D. McDonald (ddmcd@ddmcd.com) consults from Alexandria Virginia. His services include writing & research, proposal development, and project management.

All in Governance

Nov 9
Nov 9 Blogging and Corporate Damage Control

Dennis D. McDonald

Blogging, DRM, Governance, Sony

A question I’m researching is how companies might be able to use blogs to support important communication functions such as project management, employee relations, and damage control.

Nov 4
Nov 4 Things to Consider Before Changing a Voice Response System

Dennis D. McDonald

CRM, Call Center, Customer Communication, Customer Support, Governance, Management Tools, Voice Response

This paper discusses key issues that management should consider when redesigning an automated voice response system that supports customer service.

Nov 9 Nov 9 Blogging and Corporate Damage Control

Nov 4 Nov 4 Things to Consider Before Changing a Voice Response System

Nov 9
Nov 9 Blogging and Corporate Damage Control

Nov 4
Nov 4 Things to Consider Before Changing a Voice Response System