In Did social media tools let us down? Susan Scrupski mentions the recent Wired article reviewing the need for better emergency announcement systems, based on observations of what happened at Virginia Tech.
All in Disaster Response
I was reminded yesterday that it is important for families to have emergency communication plans.
I’ve used Twitter sporadically for the past few months, ever since I was invited by Chris Brogan to join. I don’t use it religiously. I can’t imagine that folks care whether I’m working in my office or waiting for the stove repair guy to arrive.
Social Media and Disaster Management
The recent flap about “social media press releases” reminded me of a topic I’ve been batting around for a while — the use of social media to assist public communication about recovery activities during emergency and crisis situations.
I’m not taking about PR crises, I’m talking about natural disasters or terrorist attacks. After Katrina all kinds of online sources and blogs came into play, and I’ve heard mixed reviews about how important citizen perceptions of source authority are in communicating effectively.