All in Expertise Management

Bringing Knowledge, Relationships, and Experts Together in the Enterprise

Dennis D. McDonald
Blogging, Collaboration, Enterprise 2.0, Expertise Management, Governance, Knowledge Management, Network Effects, , Web 2.0
In the first article in this series I commented on the web based evolution of systems for matching up experts (and their expertise) with users based on relationship management and social software technologies. In this article I discuss the implementation of such systems within large organizations

Bringing Knowledge, Relationships, and Experts Together

Dennis D. McDonald
Expertise Management, Knowledge Management, , Web 2.0
Remember near the end of the first MATRIX movie, our heroes were fighting it out on the roof of an office building. They needed a helicopter – fast: * Tank: Operator. * Trinity: Tank, I need a pilot program for a V-212 helicopter. Hurry…. Let’s go. Trinity, already a member of a tightly knit community, knew the right person to call, got a download of her program, and the rest is history.